Upload files

You need edit access to the destination folder. If you are getting started, open My files, where you can create folders and upload your own materials.

Start an upload

Open the folder where you want the file to appear.
Select Upload.
Choose one or more files in your device’s file picker.
Follow the File transfer panel.
Wait for Done. You can then select the file, open its details, and download a ready version.

If Upload is missing, check your folder permissions. Read access to Company files does not include permission to upload there.

Supported formats and size

A file can be up to 1 GiB, or 1024 MiB. Your organization’s server may enforce a smaller limit. Empty files cannot be uploaded.

Material	Formats
Documents and text	PDF, DOCX, ODT, RTF, TXT, MD
Spreadsheets	XLSX, ODS, CSV
Presentations	PPTX, ODP
Images	JPG, JPEG, PNG, WEBP, HEIC, TIFF
Video	MP4, MOV, WEBM
Archives	ZIP, 7Z, RAR, TAR, GZ

Legacy DOC and XLS files are not included. ClodDoc checks both the extension and the file’s contents. Encrypted ZIP archives are not accepted; changing an extension does not convert a file into another format.

Understand the progress

Status	Meaning
Checking locally	The app is preparing the file for transfer.
Transferring	Data is being sent to the server.
Assembling file	The server is finishing the transfer.
Awaiting scan / Virus scan	Transfer is complete, but the safety check is still running.
Done	The version is available for use.
Quarantine / Scan failed	Your company administrator needs to investigate.

Pause and resume

During a transfer, use Pause beside the file name. Select Resume when you are ready to continue.

After reloading the page, an unfinished task may ask you to select the source file again:

Select Choose file again.
Choose the same original file, rather than an edited copy.
Select Resume.

If you see The selected file does not match the original, check whether its name, contents, or modification date changed. An unfinished server upload session lasts up to 24 hours. Transfers do not continue independently after you close the browser.

Cancel cancels the transfer task. To remove a file that is already ready, use Trash.

Resolve common upload problems

A file with this name already exists. Select that object and choose Upload new version, or rename the new file.
The file type is not allowed. Choose a format listed above. Operational documents have a separate format list.
The file is too large. Prepare a smaller file.
Upload failed. Check your connection and whether Resume is available.
Quarantine or scan failed. Contact your company administrator. Safety checks are separate from the transfer itself.

See Troubleshooting for other recovery steps.