Sign in to ClodDoc

Your access to ClodDoc starts with an invitation to your company’s workspace. An administrator chooses your roles and sends an invitation to your work email.

Before you begin

Have your invitation email ready. If ClodDoc asks you to set up two-factor authentication, you will also need an authenticator app that generates one-time codes.

Note

An invitation sets your organization and Operations roles. Access to individual files is granted separately by an administrator or an owner.

Accept your invitation

1. Open the complete link in the invitation email. It opens Accept invitation. Keep the individual part of the link; the page address alone is not enough.
2. Check the company name, the person who invited you, your roles, and the expiration time.
3. Enter a New password with at least 12 characters.
4. Enter it again in Confirm password, then select Accept invitation.
5. On the sign-in page, use your work email and the password you just created.

Invitations normally expire after 48 hours. If your administrator resends one, use the latest email. The previous link is no longer valid.

Sign in to your workspace

1. Open the sign-in page.
2. Enter your Work email and Password.
3. Select Sign in.
4. If Verification code appears, enter the six digits from your authenticator app and select Confirm.

ClodDoc opens Today, or returns you to the protected page you were trying to visit.

Secure your account on first sign-in

If you see Secure your account:

1. Add a new ClodDoc entry to your authenticator app.
2. Use the displayed Secret key. Select Copy to copy it.
3. Enter the current six-digit code from the app in One-time code.
4. Select Confirm.

The secret key can generate sign-in codes. Do not share it with colleagues or store it in shared documents. The first company administrator completes this setup during onboarding. Other employees can enable protection later in their profile if it is not already enabled.

If you cannot sign in

Message or situation	What to do
Passwords do not match	Enter the same password in both invitation fields.
Invitation unavailable	Select Retry check. If it remains unavailable, ask your administrator for a new invitation.
A user with this email already exists	Ask your administrator to check the existing account.
Incorrect email or password	Check your email, keyboard layout, and password. Contact your administrator if you have lost your password.
Incorrect one-time code	Use a fresh code from your ClodDoc entry and check that your device sets its time automatically.
MFA verification unavailable	Start sign-in again. The challenge may have expired or reached its attempt limit.

The current interface does not provide self-service password recovery or MFA reset. Contact your company administrator if you lose access to your authenticator.

Next steps

• Quickstart
• Account security and active devices
• Roles and permissions