Skip to content
ClodDocDocs
Open ClodDoc

Frequently asked questions

Can I sign up myself?

Section titled “Can I sign up myself?”

Start with an existing account or an invitation from your administrator. The current interface has no public self-service signup. See Sign in.

Why can a colleague see more sections?

Section titled “Why can a colleague see more sections?”

Available actions depend on company and operations roles. File access also depends on the individual object’s or folder’s permissions. See Roles and permissions.

Does Shared with me create a copy?

Section titled “Does Shared with me create a copy?”

No. It is a view of objects shared with you. Changes to the original object or its permissions are reflected in this view. See File spaces.

Section titled “Does a new version update an external link I already sent?”

An external link keeps the versions selected when it was created. Create a new link to share a newer version, and revoke the older link if needed. See External links.

Section titled “Does deleting a file guarantee that its external link is revoked?”

Do not rely on deletion as a substitute for revocation. Explicitly revoke the link in its management controls and check the result. See Manage sharing links.

Can I preview PDFs and Office files in the application?

Section titled “Can I preview PDFs and Office files in the application?”

The current safe text preview and content index support UTF-8 TXT, Markdown and CSV. Other accepted formats can be stored and downloaded after checks; an in-app preview is not promised. See File processing.

Does Signed by client create an electronic signature?

Section titled “Does Signed by client create an electronic signature?”

No. It is a recorded status for an operational document. Changing it does not create a cryptographic signature. See Operational documents.

Does English change the currency?

Section titled “Does English change the currency?”

No. Language changes interface text and formatting. Monetary values retain their currency and precision. See Language and region.

Can I work offline?

Section titled “Can I work offline?”

The installed application may open its cached shell, but current data, permissions and server actions require a connection. An offline-ready notice does not mean that financial transactions can be performed offline.

How do I update the installed application?

Section titled “How do I update the installed application?”

ClodDoc prompts you when an update is available. Wait for active file transfers to finish: updating during a transfer is blocked. Choose Later to continue working and update afterward.

Where can I get help?

Section titled “Where can I get help?”

Start with Troubleshooting. Ask your company administrator about access, data source setup or account recovery.